Phlebo1 FAQ
Answers to what agents ask most — sign-in, jobs, payments, reports and account questions. The same FAQ is available inside the app under Compliance.
How do I sign in?
Enter your registered mobile number and the six-digit OTP sent to it. If you have enabled Biometric Lock, you will also be asked to unlock with your fingerprint or device passcode each time the app starts.
Why can I only use one device?
Your account binds to a single handset so a lost or shared phone cannot be used to reach patient data. Signing in on a new device signs the old one out — you will be asked to confirm the transfer.
I am not getting notifications.
Check that notifications are allowed for Phlebo1 in Android Settings, that you are online, and that you are marked Available in the drawer. If it persists, use Refresh App under Settings.
Why does tracking keep a notification on screen?
Android requires a visible notification whenever an app uses location from a background service. It appears while a trip is running and while you are marked Available, and disappears once you end the trip and go offline.
The customer wants to pay by cash or UPI.
Open the order and use Collect Payment. Generate a QR for UPI or card, or record the amount taken for cash. Always record it at the point of collection — unrecorded cash is your liability.
How do I upload a lab report?
Open Upload Report from the drawer, pick the order, and capture or attach the report. For your own protection the app is upload-only — you cannot browse or download reports afterwards.
When are commissions paid?
Commissions accrue when an order is paid and settle on the published payout schedule. See How Payouts Work in the drawer for current rates and timing.
Can I delete my account?
Yes. Sign in, then open Compliance and choose Delete Account. Access is revoked immediately. Assignment, payment and commission records are retained as required by law; your profile and identity data are erased or anonymised within 30 days.
How do I get help?
Email support@labtest1.com with your registered mobile number and, where relevant, the order number.